Refund policy

We want you to love your Arden hardware. If you are not completely satisfied, you may return unused items in their original packaging within 30 days of delivery.

Starting a return
Email support@ardenhardware.com with your order number and we'll respond within 1–2 business days with return instructions.

Condition
Items must be unused, undamaged, and in their original packaging.

Return shipping
For change-of-mind returns, customers are responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, we cover everything — email a photo to support@ardenhardware.com within 7 days of delivery and we'll send a replacement or issue a full refund at no cost to you.

Refunds
Once your return is received and inspected, we'll issue a refund to your original payment method within 15 business days. Original shipping charges are non-refundable.

Non-returnable items
Gift cards and any items marked final sale.

If you have any questions about a return, contact us at support@ardenhardware.com.